Last Updated: July 26, 2026
This Refund Policy explains how BoardBooks.Store ("we," "us," or "our") handles returns, replacements, and refunds. By placing an order with us, you agree to the terms outlined below. This policy should be read alongside our Terms of Service and Shipping Policy.
We accept returns on eligible products within 30 days of the delivery date. To be eligible for a return, an item must be:
Products that are opened, used, played with, missing components, or damaged after delivery are not eligible for return unless the item arrived defective or damaged, as described in Section 4.
The following items cannot be returned or refunded:
To request a return, contact us at support@boardbooks.store with your order number and the reason for the return. We will provide instructions for returning your item, including the return address.
Items returned to us without a prior return request may experience delays in processing or may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item), in which case we will provide a prepaid return label or reimburse reasonable shipping costs.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or refund at no additional cost to you.
Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear on your statement after approval, depending on your bank or payment provider.
Original shipping charges are non-refundable, except where the return is due to our error or as required by applicable law.
If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled and must instead be handled as a return, following the process outlined above.
If you would like to exchange an item for a different size, edition, or product, please contact us to arrange the exchange. Exchanges are subject to product availability.
As we ship only within the United States and Canada, returns must originate from and be sent back within these two countries. Any customs fees, duties, or brokerage charges incurred when returning a cross-border item are the responsibility of the customer, unless the return is due to our error.
BoardBooks.Store may update this Refund Policy at any time. The updated version will replace previous versions once published.
If you have questions about this Refund Policy, please contact us:
Email: support@boardbooks.store
Company: BoardBooks.Store